Boxing Day Hotline

Wednesday, 25 October 2017

A dedicated hotline is available for workers and businesses to help ensure they are aware of their rights and responsibilities in the lead up to Boxing Day trade.

The hotline is part of a package of education measures, including workshops across NSW and web-based information sessions for staff and employers.

Treasurer and Minister for Industrial Relations Dominic Perrottet said the NSW Government was rolling out a comprehensive education campaign as part of the reforms to provide retail workers with the choice to work on Boxing Day.

“A two-year trial found clear support for unrestricted Boxing Day trade across NSW so that businesses outside Sydney’s CBD including those in regional centres have the option to open their doors,” Mr Perrottet said.

“As workplaces start having roster discussions now ahead of December 26, we have a package of support in place for workers and their employers.”

“We want to make sure anyone with questions has multiple avenues to get the right advice, either through our hotline, workshops, web seminars or the website.

“There is a choice as to whether people trade, work or shop on one of the busiest shopping days of the year and I encourage people to make an informed decision.”

Workshops will be held in areas including Newcastle, Wollongong, Wagga Wagga, Orange and Taree.

New laws provide strict safeguards to protect workers, with retailers who force staff to work on December 26 facing fines of up to $11,000 per employee.

Penalties of up to $22,000 will apply for landlords that force tenants to open on Boxing Day.

For information on dates and locations visit

Hotline: 13 16 28 (Monday to Friday 08.30am to 5pm)