Your opinion counts

NSW Industrial Relations wants to provide you with the best service we can, and we welcome your feedback. Please use this form if you would like to:

provide a suggestion or tell us what you liked about our service
make a complaint about our service or actions.

If you would like us to contact you regarding your complaint please leave your contact details and we will contact you at the earliest time possible.

When you are finished, select Submit to email it for our information or attention.

1. This feedback is a:

Suggestion
Compliment
Complaint

2. About which service?

Information Advisory Service (including retail trading, public holiday and entertainment industry)
Inspections/investigations
Education/information workshops and presentations
HR advice
Aboriginal and Torres Strait Islander Unit
Public Holidays
Publications
Other

3. About what type of issue?

Service quality
Service delivery
Website
Staff actions
NSW IR decision/policy
Information accuracy
Other

4. How did we provide the service?

Over the counter
Phone
Website
Letter
Public venue
Other

Date:

Time:

Phone number called:

Location:

Name of staff member:

5. Please outline the details of your feedback here:

Date information accessed:

Time information accessed:

Phone number called (if applicable):

Location (if applicable):

Name of staff member (if applicable):

6. Are you an employer or employee?
Employer
Employee
Other

7. If you are making a complaint, what result would you like to achieve?

I would like my personal details to remain confidential during investigation of my complaint (see Confidentiality below)

8. Your contact details
Name:

Address:

Postcode:

Daytime phone number:

Email address:

Confidentiality
Any information we gather through this Customer Feedback System is used for service improvement and will not be used for any other purpose. You can also ask that your personal details be withheld from any NSW IR staff member(s) about whom you are complaining. We will respect this, however, if that makes it difficult to deal with your complaint we will contact you before taking further action.
For more information please see our website privacy policy.

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